COMMUNICATION

Ball carrier moves forward (Markers in place) Ball carrier moves mark (Markers out of play)	'YOU SHORTENED 10' 'TAKEN MARKERS OUT OF PLAY'
The tackling side dominates the tackle	'DOMINANT TACKLE' BEFORE TACKLE COUNT DOMINANT COMPLETE - 'DOMINANT' OR 'SURRENDER' 'STAND UP' WHEN COMPLETE
Ruck standards	'MOVEMENT' 'DOMINANT' 'SURRENDER'
To hold teams on the 10m for ball to clear ruck.	'HOLD & GO'
Attacking player lingers around PTB	'SLEEPER'
Attacking player interferes with defenders in the play the ball	'DRIVER' 'SPLITTERS'
Video Referee decision - Held up	ID TACKLE
Player loses legs or spears into defenders legs	'SURRENDER'
Defence holding ball carrier up and then pulling down to ground after referee calls 'held'	'DANCING'

Identify what the players real issue is
Listen (Use time also to breathe)
Be sure not to rush your delivery
Try not to talk over the player
Stand upright
Use gestures that are non offensive (no pointing and not repetitive)
Repeat key words to the player to convey that you have listened
'YES AND....' is an effective way to diffuse an argumentative situation
Give player alternatives when finishing meeting, start with a negative and finish with a positive
Position yourself correctly by using the Captain
Where possible use external reference to better position - e.g...'IT'S NRL POLICY'
'LETS GET ON WITH THE GAME'

Authority	Take control proved time and space
Listen	Listen to players key words and use time to breathe
Acknowledge	Repeat key words back to player and gesture
Respond	With 'Yes and ..... ' to limit argumentative situation
Move on	Always end meeting to show control 'turning to signal'

Delivery	Make sure your delivery is clear and calm (can also be firm)
Objective	Remember to stick to your objective
Position	Position yourself 'NRL policy' or 'As Captain you...'
Enforce	Your message by counting off and giving two options